Sometimes, a user's authentication credentials can stop working because their session timed out, the access token was revoked, etc. When that happens, Integry will automatically disable the integration of that user with that app after three unsuccessful polling attempts. In order to fix this, the user has to simply re-connect their account, and re-enable the integration.
- Go to the Marketplace.
- Click on My Flows.
- Look for the integration that was disabled by Integry.
- Open the ... menu and click Edit. The integration setup form will open up where you can re-authenticate your account.
- Connect your account.
- Click Next to go through the integration setup steps. You don't have to change anything. Click Save to finish setting up the integration.
- Click the toggle to enable the integration.
The integration has now been enabled. Integry will now attempt to get new data again within the next five minutes (that's the standard polling interval).
If it is able to connect and it finds new data, the integration will run like before, and perform the appropriate downstream actions.
If it is able to connect but there is no new data since the last time it successfully ran, the integration will not run and will simply continue looking for new data every five minutes.
If the authentication issue is not fixed, Integry will again disable the integration automatically after three unsuccessful attempts.
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